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Auckland, New Zealand
Work type
Full time

Customer Success Specialist  

The story

Farmers and growers around the world are faced with constant challenges when it comes to farming, they are at the whim of market prices and weather, which increasingly is becoming more unpredictable and volatile. Until today there hasn’t been any existing tools that bring the financial focus to the forefront, and connect that with actual performance and an accounting system to enable farmers and growers to better “weather the storm”.

Who is Figured?

Figured is a New Zealand born SaaS business that is taking the Fintech world by storm by changing the course of the Agricultural industry.

Started as a simple idea to keep ahead of the financial state of a farm has now grown into an award winning SaaS business and a platform where the farmer, the accountant, the consultant and the banker collaborate in real time and gain great insight to the financial performance of the farm.\

We are excited about the partnerships we have with one of the most progressive cloud based accounting software Xero and pumped to be delivering this product globally.

The role?

The overarching goal of this  role is to help our partners and their customers succeed and prosper, by understanding their business and providing them with the tools to be successful at using Figured

This is a critical role to our continued success, the Customer Success Specialist is responsible for ensuring our partners have a positive on-boarding, training and support experience.

We're looking for people who want to be a part of our "farming on the front foot" revolution and thrive in a high energy, fast paced, ambitious and super fun hi-tech environment.

To be successful, you will need:

  • Experience troubleshooting complex problems 
  • A knack for writing amazing help centre articles and not too shy to bust out a webinar or two
  • Experience designing and implementing training material
  • Background  supporting customers in a SaaS or an emerging technology environment 
  • Loads of initiative and the ability to work autonomously
  • Outstanding communication, strong organisational and presentation skills along with an enthusiasm for building lasting relationships
  • Experience or good understanding of Customer Success Management
  • Knowledge of how an accounting practice and its systems work or some domain knowledge in the financial or accounting industry would be highly prefered

This is a great opportunity to be part of something big where you can’t help but grow and develop, a product that will revolutionise the business of farming. This will be your life’s best work!

We look forward to knowing more about you and we’re excited at the prospect of speaking soon!

If this sounds like you , take a couple of minutes to complete our quirky questions, we promise this isn't a boring application.

Applications close: 29 February 2020
You're in the middle of watching your favourite grumpy cat videos when the internet goes down. Which person sounds most like you?

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The Checker. I'll call the experts to help
The Fixer. I like to work things out myself
What do you reckon is one of the most interesting innovations to come out of NZ in the past couple of years?

When you're facing a new challenge which approach are you most comfortable with?

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Sticking to what you know works. It's a reliable formula and gets predictable results.
Try something new and innovative. It's a risk but the results could be brilliant for you AND the client.
You're in a new city, you jump in a cab and after the usual hello's, the taxi driver starts telling you about a business he run when he was younger. What do you do?

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Keep asking questions - emails can wait and it's fascinating hearing about someone else's journey.
Politely excuse yourself and and get stuck in to emails on your phone.
What type of working environment is going to really inspire and motivate you?

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Working with others, collaborating with a team
Head down, in my own personal zone of awesomeness
When you're working, how much do you "enjoy" and are motivated by periods of high stress?

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I'm good under pressure, but "enjoy" is probably the wrong word to use
I prefer high-pressure situations - the intensity is what makes it fun
Walking to your local café, you spot a tourist who looks lost. How likely are you to stop?

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Not likely
You’re hosting a dinner party to explore different ways to help improve NZ. Which five people, living or dead, do you invite and why?

What Accounting Systems have you used in the past?

What's been your exposure to farming or the agricultural industry?

What attracts you to Figured and the CSS role?

What areas of Customer Success Management are you mostly excited about?

Are you eligible to work in New Zealand?

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Some details about you…

Thank you

Thanks heaps for completing our quiz , we look forward to seeing how you scored  and we'll be back in touch once we have reviewed your  answers 

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