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Hi. This short quiz will help us learn a bit more about you – and give you a bit of a taste of what Figured is all about.

We're hunting for a great new Customer Success Specialist  based in Adelaide. Think you could be a good fit? Click through to answer our questions. It should be pretty quick but if you need to pause, hit the button at the bottom of every question page to save your progress. Before we get started here's a bit more about Figured and this role:

The story

Figured is a New Zealand born,  global tech company that’s making a real difference in the world of agriculture. Offering an award-winning, international product. We have expanded rapidly across New Zealand, Australia, the UK & USA and we are not slowing down anytime soon. 

Due to continued growth in Australia, we are now seeking a driven and sharp, Adelaide based  Customer Success Specialist to continue supporting, educating and helping our Australian customers grow and prosper.

The role

Working in an early stage business means you'll have complete ownership of your work, enjoy plenty of variety and get to see the impact you make every single day.

The overarching goal of this role is to help our accounting partners and their farmer clients succeed and prosper, by understanding their business, their needs and providing them with the knowledge and support to efficiently and effectively get the best from Figured.

More specifically  - the Customer Success Specialist is responsible for ensuring our partners have a positive onboarding, training and support experience.  You will manage diverse customers in close collaboration with the customer’s account team.

Responsibilities include:

  • Providing day to day support to our customers to get the most out of the product
  • Represent Australia’s training material and knowledge center requirements with the wider customer success team
  • Represent the Australian customers in the testing of new functionality and features
  • Being a customer advocate on product improvement opportunities in the Australian market
  • Travel from time to time to visit customers to support the Channel Sales Manager and Partner Success Specialist in product demonstrations, onboarding and training.

Experience 

Ideally, you’ve got experience across all of these areas, however, we’d prefer a LEGEND with a great attitude and passion to make a difference than someone who thinks they know it all) 

  • Experience designing and implementing training material
  • Background supporting customers in a SaaS or an emerging technology environment, including troubleshooting complex issues. 
  • An interest or background in farming
  • Extra brownie points for your knowledge of how an accounting practice and its systems work or some domain knowledge in the financial or accounting industry 

Why Figured

Our Customer Success team is a real weapon in delighting our customers. We will reward your awesomeness by giving you:

  • A real purpose to what you do - how about helping the industry that feeds the world prosper 
  • Career progression - numerous examples of people developing their skills within CS and even moving into other roles within the business and across the world.
  • A great environment working with 60+ of your soon to be besties - we're all about results, not effort, we won't wrap endless policies and processes around you ‘cause we rate you and think people do their best work with high trust, autonomy, and purpose - simple’
  • New Technology - top-notch tech environment you can show off to your mates 

At the end of the quiz, you'll be asked to upload a photo. This doesn't have to be a photo of you – it's a chance to show us what makes you unique and why you'll fit our company. You can prep this in advance or use your device's camera when you get to the last page. There are easy steps to follow for either process.


Applications close: 5 March 2020
You've heard about a cool new app and don't know much about it, whats your next move?

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Download and try it out yourself
Ask someone who's used it
On this scale, where would you put your ideal trip?

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Luxury resort laziness
Backpacking adventure
Give us an example where you have demonstrated amazing customer success in your previous or current role?

You're smashing out some work to meet a deadline when your colleague's phone rings. It's probably someone in another team with a question and you're the only one around. What do you do?

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Wish you could help but you have to stay focused on your own deadline
You pick up the phone - you'll just have to work faster.
"I feel most comfortable when I have a plan in place." Agree?

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No - let me wing it.
Totally - I like to know what I'm doing.
What appeals to you most about this opportunity?

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  • Growing my personal wealth
  • Helping to make the world a better place
  • Helping great ideas become a reality
  • Having a fun, exciting adventure
  • Working with the top people
You need info from someone in a different team to finish a project. How do you go about getting it?

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Find out where the person sits and pop over as soon as its convenient
Send an email and follow up with a call if you don't hear back in a day or so.
Walking to your local café, you spot a tourist who looks lost. How likely are you to stop?

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Not at all - I don't want to bother them.
Very - they might need help.
Post us a link to a news article, blog post that's made you stop and think recently,

What was your last 'out there' idea? Explain what happened - did it fail or succeed? Why?

Are you eligible to work in the country where the job is located?

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No
Yes

Some details about you…

Thank you

Thanks! We'll look over your quiz and get in touch with you once the application period has closed.

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